Massage Booking Terms & Conditions
Please read the following information carefully before booking your massage treatment. By making a booking, you confirm that you have read, understood and agreed to these terms and conditions.
Health & Contraindications
Massage is a complementary therapy designed to promote relaxation and general wellbeing. It is not a substitute for medical diagnosis or treatment.
For your safety, massage may not be suitable if you have any of the following:
- A fever, contagious illness or acute infection
- An infectious or contagious skin condition
- Open wounds, broken skin or severe skin irritation in the treatment area
- A suspected or diagnosed blood clot, deep vein thrombosis (DVT) or thrombosis
- Recent surgery where you have not been medically cleared to receive massage
- A recent significant injury, acute inflammation or unexplained swelling
- Uncontrolled high or low blood pressure
- A serious or unstable heart or cardiovascular condition
- A bleeding or clotting disorder
- Current use of blood-thinning medication where massage has not been medically cleared
- Severe osteoporosis or a condition causing significant bone fragility
- Any condition where your doctor or healthcare professional has advised you not to receive massage
- Pregnancy, unless treatment is provided by a suitably trained pregnancy massage therapist
- Any other medical condition or medication that may make massage unsuitable or require treatment to be adapted
Certain medical conditions or medications may require medical clearance before massage can be provided.
If you have a medical condition, are taking medication, are recovering from surgery or are unsure whether massage is suitable for you, please consult your GP or healthcare professional before booking.
Client Declaration
By proceeding with your booking, you confirm that:
- You have read and understood the contraindications listed above.
- You do not currently have any condition or circumstance that would make massage unsuitable for you.
- You have disclosed any relevant medical condition, injury, medication, pregnancy, recent surgery or other health concern that may affect your suitability for treatment.
- You will inform your therapist before your appointment if anything changes that could affect your suitability for treatment.
- You understand that it is your responsibility to provide accurate and up-to-date health information.
- You understand that your therapist may refuse, postpone or adapt treatment if they believe it is not safe or appropriate to proceed.
I understand that massage is a complementary therapy and that my therapist does not diagnose or treat medical conditions.
Your Treatment
Your treatment will be tailored to your individual needs and preferences.
You can request changes to the pressure, positioning or areas being treated at any time, and you may ask for the treatment to stop at any point.
You should inform your therapist immediately if you experience pain, dizziness, nausea, discomfort or anything that does not feel right during your treatment.
Appropriate draping with towels will be used throughout the treatment, with only the area being worked on uncovered.
Payment & Booking
Payment is required in full at the time of booking to secure your appointment.
Your appointment is not confirmed until payment has been successfully received.
Cancellations & Rescheduling
I understand that plans can change, and I will always do my best to accommodate you.
My cancellation policy is:
- Rescheduling: Appointments may be rescheduled up to 24 hours before the original appointment time, subject to availability.
- Cancellations made less than 48 hours before the appointment are non-refundable.
- Non-attendance: If you do not attend your appointment without prior notice, the booking payment will be non-refundable.
In exceptional circumstances, I may use my discretion to offer an alternative appointment.
Late Arrivals
Please arrive on time for your appointment. If you arrive late, your treatment may need to be shortened so that the next client's appointment can begin on time. The full treatment price will still apply.
If you are more than 15 minutes late without contacting me, your appointment may be treated as a non-attendance and the booking payment will be non-refundable.
Therapist's Right to Decline Treatment
For your safety, I reserve the right to decline or postpone treatment if:
- I believe massage is not suitable for you on the day.
- You have developed a condition or illness that may make treatment unsafe.
- You have not disclosed relevant medical information.
- You arrive with a fever, contagious illness, infection or other condition that could pose a risk to you or others.
- You appear to be under the influence of alcohol or recreational drugs.
Where appropriate, I may recommend that you seek medical advice before receiving treatment.
Privacy
Any personal and health information provided in connection with your booking will be treated confidentially and used only where necessary to assess your suitability for treatment, provide safe and appropriate care, manage your appointment and maintain appropriate treatment records.
